- Reduce costs – connect to the office phone system with any broadband connection (including WiFi), employees can make free on-net calls and make great savings on off-net calls, wherever business takes them
- Greater efficiency – as more employees can work smarter anywhere, efficiency and mobility of your business will increase
- Choice of soft and hard phones - laptops or desktop computers can be used with cutting edge soft-phones, or you can use an IP handset and control its functions anywhere online
- Online phone management - every number has its own online management site
- Ongoing support – help is available via customer services or our maintenance teams
Case study
Click here and take a look at the Voicenet Solutions case study.
Hosted Call Recording
Call recording is an invaluable tool for any type of business or enterprise which needs to re-play calls for training, compliance or monitoring purposes.
The VoiceNet Solutions Hosted Call Recording service offers UK businesses, of any type and size, the opportunity to have advanced yet affordable call recording facilities and the chance to store their data efficiently and securely.
Hosted Call Recording requires no on-site hardware and is enabled on just the handsets you choose. It will record and store every incoming and outgoing call whether internal or external. What's more, as it's a hosted service, it works anywhere and you don't need to worry about maintenance costs or storage.
Hosted Call Recoding at a glance:
Features
- Always-on recording of specific phone extensions
- Inbound and outbound, internal and external calls recorded
- Immediate online search and replay for supervisors
- "Live Acquire" facility to monitor active conversations as they are recorded
- All calls securely stored with online retrieval
- Save calls as .wav files or send as email attachments
- Play back call parties independently: listen to just one voice for greater clarification
- Per-seat licensing: set-up and monthly subscription for each recorded seat
- Non site specific: recorded phones can be physically located anywhere
- Recording follows the number when re-assigned to a different handset
- Cisco handsets supported
Benefits
- Record conversations for compliance or legal reasons
- Use call recording as a unique way of training staff
- Supervise and monitor employee performance
- Home workers recorded as if on site
- No onsite hardware needed: zero footprint
- No additional bandwidth requirements
- No extra maintenance costs
- No need for new phone numbers
Personal Phone Manager (PPM)
The Personal Phone Manager (PPM) from Voicenet Solutions is a web-browser application that allows you to manage and control calls easily via your PC at a click of a button.
The PPM Call Control window provides information about the line on your phone and calls in progress as well as providing a dial keypad, call control buttons and speed dial lists
Plus, from each desktop the following call control functions are also available:
- Making a call
- Transferring a call
- Hanging up a call
- Putting a call on Hold
- Parking a call
- Picking up a parked call
- Picking up a Multi-line parked call
- Using Do Not Disturb
- Using Speed Dials
The PPM provides several tools for managing calls which include:
- Call Log - provides a record of calls made and received from a specific telephone number including whether the call was answered or not.
- Find-Me Forwarding - allows the user to configure their phone so that incoming calls are routed to other phone numbers if the user doesn't answer the phone.
- Call Treatment - provides various methods of screening incoming calls and routing or forwarding calls
PPM Directories
With the Voicenet Solutions PPM you can access the contact details of friends, clients and colleagues at the touch of a button.
The corporate Directory provides a listing for everyone in the company while the Personal Directory is where you keep all your personal telephone numbers.
- Sorting the Directory - both directories allow you to sort using the column headings. In the Corporate Directory these are last name, first name, title and extension while the Personal Directory these are last name, first name and company.
- Screening Calls - both directories also allow you to screen calls, apply call handling rules for a specific caller with a few simple clicks of your mouse.
- Navigating the Directory the Corporate Directory provides both a paging and search tools for finding company employees. The Personal Directory requires you to scroll through entries. When combined with the sort functions, you should be able to easily find the desired information.
Conferencing Scheduling using the PPM
From the PPM you can do the following:
- Schedule (Add) a Meet-Me conference (with the proper authorization)
- Find a Meet-Me conference
- Modify a Meet-Me Conference
- Delete a Meet-Me Conference
- Sort the conference listing
Voicemail Management using the PPM
PPM offers access to and management of your voicemail using the following tools:
- Accessing Voicemail Inbox
- Managing Saved Voicemail
- Paging Notification
- Managing Voicemail Distribution Groups
- Changing the Voicemail Password
The PPM Options menu provides functions for the PPM application as well as some configuration functions for the phone.
- Change Password
- Remote Phone
- Reassign Phone
- Modify User Profile
PC Integration / TAPI Interface
Download and run Voicenet Solutions TAPI application that allows TAPI-enabled programs such as Microsoft Office, to dial through the Voicenet Solutions system.
You can import an existing contact list which was exported from Outlook, Act or other 'organiser' programs as a comma separated value (CSV) file.
Voicemail management
Voice Messages, which are saved as a .wav file, can be played directly from the PC.
Click-to-dial
Users can click on numbers in the directory, call log or voicemail to start a call.
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